In 2025, Amsterdam again made significant strides as regards digitisation, building on the successes and experiences of the past year. Within the EvA Service Centre, more than 120 projects were successfully completed, with a strong focus on improving integrated data exchange, supporting patients, and in the areas of data-driven working and AI. Examples include the developments made in line with the Ministry of Health, Welfare and Sport’s national appointment system, are ability now to exchange images with multiple hospitals, the use of new AI models to help healthcare professionals by reducing the record-keeping burden, and the development of digital learning pathways to help healthcare professionals in the digital transformation process. For patients, the digital ‘Mijn Dossier’ portal has been further expanded, with an increasing number of features now available. For instance, new home monitoring care pathways can now be used, and patients can also view data from the portal whilst admitted to hospital. A pilot has been launched to treat patients at home from the hospital using the new ‘Hospital at Home’ concept. This has resulted in a growing number of users, which, by the end of 2025, had exceeded the limit of 455,000 patients in Mijn Dossier.

The EvA Service Centre once again proved itself to be a reliable partner for end-users in 2025. The EvA Helpdesk, set up in 2024, has now answered over 15,000 user enquiries, and the training team has trained 3,400 end-users, with the focus being on continuous learning and support.

To further accelerate and support digitisation, much emphasis was placed on setting up the Centre for Data & Digitisation in 2025. All services and major programmes working on data and digitisation at Amsterdam UMC are represented at that centre. The creation of a digital strategy that aligns with Amsterdam UMC’s multi-year strategy is one of the tasks being developed within the centre. Rising demand for digitisation and the large number of initiative has increased the importance of oversight and control. Armed with a proactive information plan and a clear strategy, we are working on scalable solutions and faster implementation of innovations, including AI and generative AI initiatives. Efforts are also being made to apply successful digital solutions more widely as a means of encouraging ‘working differently’ within the organisation. The centre will be developed further in 2026.

Preparation for the harmonisation of major applications such as the ERP, LIMS and EPD was one of the main points requiring attention in 2025. That harmonisation will ensure that Amsterdam UMC can use the same systems and harmonised processes at both locations, helping to create a future-proof application landscape.

Collaboration with other Epic-using hospitals within Epic Vereniging NL is also being stepped up to accelerate joint innovation and to make optimal use of Epic’s capabilities.

In short, 2025 was characterised by further digitisation, innovation and collaboration, with the aim being to create an agile, future-proof and patient-centred organisation.